Aesop once wrote that "slow and steady wins the race," and it appears U.S. Customs is doing its best to pay tribute to the classic fable.
Later, she explained in a reply that the couple filed papers with the Canadian government but didn't realize they needed to do the same with the American authorities.
She also reiterated that Braden himself can't get into Canada because of the issue.
The netminder signed with the Canucks in October after playing 10 seasons with the Washington Capitals.
In May, the two animal lovers rescued a trapped kitten with the help of some passersby.